Info

Materials

All our products with eco-friendly label consist of at least 70% organic or recycled materials, or such material blends.

To verify material content, our printing partner collects valid certificates from their suppliers. As proof of the organic composition of the apparel products, only GOTS or OCS certificates are accepted. For recycled composition, either GRS or RCS certificates are accepted.

Packaging

All apparel products are packed in post-consumer recycled (PCR) plastic mailers. The amount of PCR in the packaging will differ depending on where your order gets printed, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments.

PCR packaging is made from everyday items, like used plastic bags and bottles. This material protects your order just as well as regular plastic bags, however, choosing PCR over first-use plastics reduces the environmental impact plastic has on our planet.

Production

Each product you see in our catalog is made-on-demand, which means once you place the order, we start working to get it to you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we get to take care of you and the planet we all share.

Printing

The inks that are used for printing are Oeko-Tex™ certified, vegan, water-based, and free of harmful chemicals. Our printing partner’s high-quality printing tech creates almost no wastewaters and uses less energy than standard industry printers.

Delivery

Our products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you.

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The whole shipping time depends on your location, but can be estimated as 6–8 business days.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@padelfever.ee.

International orders (non EU)

We work with an order fulfillment company with facilities worldwide. An additional taxes can occur on international orders. These fees are not in our control and is assessed by your local customs office.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to return it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. To help us resolve this for you quickly, please email us with photos of the damaged product, your order number, and any other details you may have about your order. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns of gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. You'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since your return, please contact us at info@padelfever.ee.